We accept returns or exchanges free of charge, provided that you contact us within one week of receiving the item and the item is new and unused.

Please contact our Customer Support Desk with your full name, order number, and product name.

Please also provide the reason for your return or exchange, such as an unsuitable size, dissatisfaction with the item, or a preference for a different color.

Email: denimio@lingble.com

Please pack the item and return it to our Yokohama store.

Shipping Address

Attn: DENIMIO Returns and Exchanges Department
Address: 1F, Daiichi Maruaki Building, 2-181-7 Miyada-cho, Hodogaya-ku, Yokohama, Kanagawa 240-0002, Japan
TEL: 045-465-6737
Email: denimio@lingble.com

Return / Exchange Procedure

1. Step 1: Contact us at denimio@lingble.com. Please include your full name, order number, and the name of the item you wish to return (or exchange).

2. Step 2: Once you receive an email from our Customer Support representative regarding your return (or exchange), please pack the item according to the instructions provided.

3. Step 3: Ship the item you wish to return (or exchange) to our address.

4. Step 4: Upon receipt of the item, we will check its condition and proceed with the refund (or exchange).

Please note that refunds will be processed only after we have thoroughly checked the condition of the returned item.

Please be advised that we are closed on Saturdays, Sundays, and public holidays. Processing may therefore take a few additional days. Thank you for your understanding.

Condition of Returned Items

• Only items that have not been worn or washed, have not come into contact with water, and still have their tags attached are eligible for returns or exchanges.

• Returns will not be accepted for items with odors or foreign materials attached, such as animal hair, other fibers, or dust.

• Returns will not be accepted for special items that have undergone alterations, such as hemming, even if they are new and unused.

• Discounted items are not eligible for returns or exchanges.

• Returned items must be in their original boxes.

• Return requests must be submitted within 7 days of receiving the item.

• Customized products (including silk-screen processing, printing, painting, stitching, hemming, other customization work, and made-to-order products) cannot be cancelled, returned, or exchanged. Before placing an order for customized or made-to-order products, please carefully ensure that you have selected the appropriate product for your needs, including the correct size and customization details.

If you have any further questions, please contact us at denimio@lingble.com, providing your full name and order number.